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FAQs

Production

If I need to store 10 tons of frozen fish, how large cold room will be OK?

The storage capacity and area of the cold room will vary depending on the type of frozen food stored. If you give us your needs,we will design the detail for you.Inquiry us for customization please.

If I customize a cold room, how long will it take to complete production?

If you would like to have our HOT sell cold room 3*2*2m  -35 ℃-40℃ ,we may produce out in 2-3days <= 25 pics  , our production capacity of cold room panels is about more than1000 meters. We can ensure delivery in time.

What compressor do you use?

We usually use SECOP, PANASONIC, COPELAND, BITZER, HANBELL brand compressor etc.

Quality Control

How about Warranty?

We provide 1 year (365 days) warranty on whole equipment(both accessories and compressor).

Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.

Delivery

How to delivery if I order from you?

We can delivery to any country your are in.we have three methods to delivery your order.You may have a look at our delivery page and seek advice from us.

How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.

Payment Method

What is your payment term?

Payment term is 30% deposit upon confirm order, 70% balance before shipment. For large order ,please contact us for more information. You can pay through Telex Transfer or Credit Card.

What kinds of payment methods do you accept?

You can make the payment to our bank account, Western Union or PayPal:
30% deposit in advance, 70% balance against the copy of B/L.

Service

What is your MOQ?

Our MOQ is 1 piece. We are factory/manufacturer, locates in Harbin City, we accept OEM and ODM. You may also put your logo.

Can you supply the relevant documentation?

Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.